FAQ

Ordering & Returns

How long will it take for my order to ship?

Most orders will ship in 4-6 weeks.  

What is your return policy?

All orders are final!

How can I get a discount?

Discounts will be offered throughout the year and will always be announced on our Instagram and announced to our email subscribers. Follow us and sign up to be the first to find out about special discounts.

What forms of payments can I use?

Credit Card and Apple Pay

Will tax be applied to my order?

Tax will be applied to your order upon checkout. For wholesale orders please email jackie@jackiepeppergreen.com.

Do you ship internationally?

We currently ship to the US and Canada. Custom furniture is local pickup only.

How do I check the status of my order?

Simply email jackie@jackiepeppergreen.com for the status of your order.

Do you offer local pickup?

Furniture orders are PICK-UP ONLY. All other orders will be shipped.

Products

What fabric are your products?

Our sheets are made from 100% Cotton and our pillows are made with a cotton-based velvet. Other fabrics are available upon request.

What is the difference between hand dyed & hand painted?

Our hand dyed fabrics are set in a liquid dye that will create a random pattern based on traditional tie dye methods. Our hand painted fabrics are designed using a more intentional approach. The liquid dye is combined with a fabric dye to create custom colors and then it is painted onto the fabric by hand.

Will my product look identical to the one in the picture?

Your custom product will resemble the photo but will NOT BE IDENTICAL. The photos of past work and swatches serve as a guide for you to choose but are not a promise of a finished product. This is the exact reason that your product is so special...no one else has it!

How do I care for my tie dyed products?

We recommend using a fabric guard to protect your product. You may spot treat any of the velvet with a cold damp cloth by blotting it and NOT RUBBING. If the area is larger and is a "hand-dyed" product we recommend turning it inside out and hand washing with cold water and a very small amount of soap and hanging to dry. You can spot clean but CAN NOT wash the "hand painted" products.

How do I wash my tie dyed products?

Our cotton sheets are machine washable and we recommend washing on a cold cycle and washing separately from the rest of your laundry for the first wash.

Can I order sample swatches?

You may order sample swatches (limit to 2 per customer).

How often do you add new products to the site?

New products are added as often as every week so make sure to sign up for our email list so you are notified as soon as we do!

Is there a way to see what the fabric will look like in my room?

You can always order a swatch or print a photo from our website to get an idea of what it will look like in your room.

If the dye starts to fade, can I send my product back to you for re-dye?

Unfortunately, there is no re-dye process that we offer as it would take away from the originality of the initial design.